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Returns & Exchanges

If for any reason you are not satisfied or the product is damaged/defective when received and is not deemed repairable, we will replace the product or provide you with a full refund or exchange, provided the product is returned within 30 days from the receipt of the product and is returned in its original condition and packaging materials. Return shipping charges are the responsibility of the customer for products that are not damaged or are deemed repairable.

In the event you need to return or exchange a product, please follow these simple steps:

  • Contact us via email at orders@englishtelephonebooths.com for a "Return Goods Authorization" number. We will provide the shipping address to return the product. No products will be accepted without an RGA#.

  • Package the product in the original shipping materials, both inner and outer packaging.

  • Ship the product back to the appropriate address by an authorized Freight Carrier along with the RGA# noted on the packaging. For your security, please insure the item for it's full value and retain the receipt. We are not responsible for any items damaged or broken during return shipment.

Once the product is received back into our warehouse and fully inspected and determined to be undamaged, you will be refunded the full purchase price or allowed to exchange the product. Shipping charges to customers are non-refundable for undamaged or repairable items. This applies to all items, including ones where Free Shipping is offered. Restocking charges of 15% will apply.

 

Any orders that are refused upon delivery (for reasons other than damage/ defect), are undeliverable, or cancelled after being shipped will be subject to our return policy.


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