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Shipping & Processing

The typical lead times for processing and shipping out an order is typically 2-3 business days. We strive very hard to ensure stock status is up to date and current. However, from time to time, items may go out of stock or become unavailable without notice. We will notify you promptly of any backorders that could delay the shipment of your order.

 

Due to the large size and heavy weight of our English Phone Booths, they are shipped and delivered via Oversized Delivery by a Freight Company. Delivery consists of standard curbside delivery with liftgate service. Most shipments arrive within 5-7 business days of leaving our warehouse. The Freight Company will call you in advance to schedule a delivery date and time. Someone must be present to accept delivery. Freight deliveries are typically made between 8:00 am and 5:00 pm, Monday through Friday, normally within a 4 hour time window. Please plan ahead for delivery as the freight company is typically not responsible for delivering the item into your home or place of business once it has been unloaded from the truck. Thus, we recommend that two people be present to accept delivery. If two people are unable to be present, please contact the freight company to inquire about any special services upgrades that they may offer. Alternatively, if arrangements are made prior to shipment, you may be able to upgrade to one of our In-Home Delivery services for an additional fee. Our In-Home Delivery services range from Threshold level of delivery to full White Glove delivery. 

 

For our Oversized or In-Home Delivery methods, the delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high. Additional charges may apply for difficult to access areas or, in some cases, delivery may not even be possible.

 

At time of delivery, please carefully inspect your shipment thoroughly. If packaging is torn, dented, ripped, punctured or damaged in anyway, please sign the delivery confirmation by clearly noting the damage. This will aid in filing a claim against the delivery company, if necessary. If you are unable to fully inspect your shipment at time of delivery, please note "Subject to Further Inspection" on the delivery confirmation in the event it is necessary to file a concealed damage claim. If your inspection uncovers that an item is visibly damaged but you believe the damage to be minor and can be repaired, please accept delivery of the item and contact us for repair options. However, if you discover that an item has sustained major damage and is visibly damaged beyond repair, please refuse delivery and contact us immediately to discuss replacement or refund options. If your order consists of multiple English Phone Booths, please accept delivery of the undamaged items and refuse only the damaged ones.


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